Food supplement. Not a medicine. Sold by Vibestrength Pty Ltd, Alexandria, Australia.

Privacy Policy

Last updated: 2026-07-13

Introduction

Vibestrength Pty Ltd ("we," "us," "our," or "Company") operates vibestrength.world. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. Your use of our Site signifies your acknowledgement of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Order Information: When you place an order, we collect your name, phone number, and delivery address.
  • Contact Forms: When you contact us, we collect your name, email address, and message content.
  • Communications: If you communicate with us via email or phone, we retain copies of those communications.

1.2 Automatically Collected Information

  • Log Data: IP address, browser type, pages visited, time and date of visits, referring website.
  • Cookies: We use cookies for authentication, preferences, and analytics (see Cookie Policy).
  • Device Information: Device type, operating system, mobile network information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your order status and delivery
  • Responding to your inquiries and support requests
  • Improving our website and services
  • Detecting and preventing fraud
  • Complying with legal obligations
  • Marketing and promotional communications (with your consent)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual Necessity: To fulfill orders and provide services you request.
  • Legal Obligation: To comply with Australian consumer law and tax regulations.
  • Consent: For marketing communications and analytics.
  • Legitimate Interests: To improve our services and prevent fraud.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

  • Courier Partners: We provide your delivery address to courier services for delivery purposes.
  • Payment Processors: Payment information is handled securely; we process Cash on Delivery, so minimal payment data is shared.
  • Service Providers: IT support, email services, and analytics providers (under data protection agreements).
  • Legal Authorities: If required by law or to protect our legal rights.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill the purposes for which we collected it
  • Comply with legal and regulatory requirements (typically 7 years for transaction records)
  • Resolve disputes and enforce agreements

You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Under Australian Privacy Act 1988 (APPs):

  • Right of Access: You have the right to request and access the personal information we hold about you.
  • Right to Correction: You can request correction of inaccurate or incomplete information.
  • Right to Deletion: You may request deletion of your personal data (subject to legal obligations).
  • Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@vibestrength.world or +61 2 8068 4521.

7. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Secure HTTPS connections for all data transmission
  • Restricted access to personal data (staff only where necessary)
  • Regular security audits and updates
  • Encryption of sensitive information

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Site, you consent to the transfer of your information to countries outside your country of residence.

9. Cookies & Tracking Technologies

See our Cookie Policy for detailed information on how we use cookies and tracking technologies.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Site is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

12. GDPR Compliance (International Visitors)

For visitors and customers subject to the General Data Protection Regulation (GDPR):

  • You have additional rights including data portability and the right to object to processing.
  • We process data only with appropriate legal basis.
  • We conduct Data Protection Impact Assessments where required.
  • For complaints, you may lodge a complaint with your national data protection authority.

13. Complaints & Dispute Resolution

If you have concerns about our privacy practices, please contact us first at info@vibestrength.world.

For Australian residents, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

14. Contact Us

Vibestrength Pty Ltd
Level 3, 72 O'Riordan Street
Alexandria NSW 2015
Australia

Email: info@vibestrength.world
Phone: +61 2 8068 4521

15. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates the last update. Continued use of our Site following changes signifies your acceptance of the updated Privacy Policy.